Returns Policy for Office Supplies & Packaging

Eligibility for Returns: You may return office supplies within 30 days of purchase, provided the item is in its original packaging and condition.

Return Shipping Costs: Customers are responsible for return shipping expenses, except in cases where the item is damaged or defective.

Initiating a Return: To start a return, please contact our customer service team at 0800 043 6000 and provide your order number and reason for return. Our team will assist you with a return authorization and provide detailed shipping instructions.

Refund Process: Once we receive and inspect the returned office supplies, we will initiate the refund process. Refunds will be issued to your original payment method within 5-7 business days after processing the return.

Returns Policy for Office Furniture

Eligibility for Returns: Office furniture can be returned within 30 days of purchase, provided it is in its original condition and packaging.

Return Shipping Costs: Customers are responsible for the cost of return shipping, unless the furniture item is damaged or defective.

Initiating a Return: To initiate a return, please contact our customer service team at 0800 043 6000 with your order number and reason for return. Our team will assist you in obtaining a return authorization and provide detailed instructions for shipping the furniture back to us.

Refund Process: Once we receive and inspect the returned office furniture, we will process your refund. Refunds will be credited to your original method of payment within 5-7 business days after the return is processed.

Returns Policy for Marketing Materials

Eligibility for Returns: Bespoke items are non-returnable unless damaged or incorrect due to fault of the printers or Pink Group.

Return Shipping Costs: Customers are responsible for return shipping costs, except in cases where the items received are damaged or incorrect due to fault of the printers or Pink Group.

How to Return an Item: To initiate a return, please contact our customer service team at 0800 043 6000 with your order number and reason for return. Our team will provide you with a return authorization and detailed shipping instructions.

Refund Process: Upon receiving and inspecting the returned marketing materials, we will process your refund for eligible returns. Refunds will be issued to your original method of payment within 5-7 business days after the return is processed.